Ada
Answers about Handling Plan, any time.
Ada is the assistant built into Handling Plan. Ask how to do something and get an answer straight away, or raise a ticket for a person to pick up.
What Ada helps with
Questions about using Handling Plan, answered in seconds.
Finding a plan
Which plan covers a task, and how to filter the library.
Sending and codes
How to send a plan, extend a code or send it again.
How care teams open it
What a care provider sees and how they record that they read it.
Your account
Seats, billing, invoices and cancelling.
Raising a ticket
Anything Ada cannot answer goes to a person as a support ticket.
Keeping it anonymous
How references work, and why no personal details are needed.
The rules Ada works to
Built in, not just written in its instructions.
No personal details
- It will not take themA message carrying a name, date of birth or address is refused.
- Neither will a ticketA ticket with personal details is refused before anything is stored.
No clinical decisions
- About using the productAda answers questions about Handling Plan, not about a person's care.
- Clinical questions go to peopleThey are answered by an HCPC-registered clinician.