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HandlingPlanOptimised moving and handling

Accessibility statement

This statement applies to handlingplan.com, including the workspace where plans are written and the page a care team uses to open a plan with a code. It was last reviewed on 26 October 2026.

Our aim

We aim to meet WCAG 2.2 level AA across every journey: writing a plan, sending it, opening it with a code, and reading it on paper. The people who use this product read plans in someone’s home, often early in the morning, from the printed copy in the folder. That is the test we care about.

How accessible this site is

This is a self-assessment. It has not been audited by an independent accessibility tester, and we say so rather than imply a certificate we do not hold.

What we have checked and believe holds:

  • One main heading per page, with no heading level skipped.
  • A label on every form control, with autocomplete attributes on the fields that take a person’s own details.
  • A skip link on every page, including the page a care team opens with a plan code, and every part of each page inside a named landmark.
  • Every screen guide has a step by step text version under “Read what this guide shows”, so nothing the guides show is available only as video.
  • Text meets the WCAG contrast ratio of 4.5:1, including the sentences that brighten as you scroll, which stay readable before they do.
  • Lists keep their list semantics in Safari and VoiceOver, so a screen reader announces how many items a list has.
  • Errors in the workspace and the help form are attached to the field they belong to, so a screen reader reads the problem with the field.
  • Reduced motion is honoured: the animations and the looping screen guides stop when your device asks for less motion.
  • The screen guides are silent, carry a visible pause control, and never play sound.
  • Layout works down to 320 pixels wide without sideways scrolling.
  • Menus close on Escape and return focus to the control that opened them.

Known gaps, stated plainly

These are the things we know are not right yet, or have not yet been checked again. Each one is being worked on.

  • The signed-in workspace was not part of the automated scan on 26 October 2026. It was last checked by hand on 12 October 2026.
  • Error messages on the sign-in and registration screens have not been re-tested with a screen reader since 12 October 2026.
  • On the landing page the text versions of the screen guides are read by screen readers but are not shown on screen. Most of those guides also appear, with their text shown, on the features and about pages; the client list, template library, pricing and sign-up guides appear on the landing page only.

Printed plans

A plan is often printed and left in a folder in someone’s home. If the print is too small to read comfortably, tell us and we will send you a large print version of that plan.

Reporting a problem

If you find something you cannot use, email hello@handlingplan.com with “Accessibility” in the subject, or use the contact page. Tell us the page and what happened. We acknowledge within 2 working days and tell you what we are going to do within 10 working days. If you need a plan in a different format, ask and we will provide it.

Enforcement

If you are not happy with how we respond, you can contact the Equality Advisory and Support Service, which handles complaints about accessibility in the United Kingdom.

How this site was tested

Tested on 26 October 2026 by our own team, against WCAG 2.2 level AA. Sixteen public pages were scanned with the axe-core 4.10 accessibility engine after scrolling each page through, so that every animation had finished, with no level A or AA failures remaining: the landing page, features, the plan library, pricing, help, sign in, open a plan, trust, clinical basis, the blog, about, contact, NHS and councils, care homes, this statement and the privacy notice. Skip links, landmarks and list semantics were checked on each of them. The text versions of the screen guides were written by watching each guide frame by frame.

Earlier checks on 12 October 2026 covered the registration form, every solutions page, the printed plan stylesheet and keyboard-only navigation. An independent audit is planned and this statement will be updated when it is done.