Skip to content
HandlingPlanOptimised moving and handling

Terms of service

These terms apply from 13 October 2026. They govern your use of Handling Plan and, together with the data processing agreement, your subscription.

1. Who we are

Handling Plan (handlingplan.com) is provided by Thrive Better Living Limited, a company registered in England and Wales with company number 15248600, whose registered office is at Aacsl Accountants House, Unit 9, Astra Centre, Edinburgh Way, Harlow, CM20 2BN (“we”, “us”). You can reach us at hello@handlingplan.com or through the contact page.

These terms apply to anyone who creates an account (“you”) and, where you sign up for a service or organisation, to that organisation.

2. What the service is

Handling Plan lets a registered health or care professional build a moving and handling plan for a person from a library of plans written and verified by HCPC-registered practitioners, individualise it, and share it with a care provider using a plan code. Care teams open a plan with its code without an account and record that they have read it.

3. Clinical responsibility

A plan is not an assessment. Every plan must be written from an individual assessment carried out by a competent person, and the practitioner who issues a plan remains professionally responsible for its content, for checking that it is right for the person, and for reviewing it. The library is a starting point written to recognised guidance; it does not replace your clinical judgement, your employer’s policies, manufacturer instructions or legal duties under the Manual Handling Operations Regulations 1992, LOLER 1998 and PUWER 1998. Plans involving single-handed hoisting must only be issued after a documented single-handed care review.

Read acknowledgements are self-declared. Anyone holding a plan code can record a name and role, so the record shows that a plan reached the care team; it is not verified identity and should not be relied on as proof of who read it.

4. Your account

  • You must be a health or care professional, or a student with our agreement, and give accurate details, including any professional registration number, which is printed on plans you issue. We do not verify registration numbers against the HCPC or NMC register; the number you give is self-declared.
  • You are responsible for keeping your sign-in details secure and for activity on your account.
  • One account is for one person. Seats for a team are bought by the organisation.

5. Acceptable use and personal information

  • Do not enter a person’s name, date of birth, address or any other direct identifier anywhere in Handling Plan, including plan notes and support tickets. Use the client reference the site issues.
  • Clinical details you write in a plan about a person are pseudonymised personal data, and because they concern someone’s health they are special category data. You, or the organisation you work for, are the controller of that information and we process it on your behalf under our data processing agreement.
  • Share a plan code only with the care provider responsible for the person. Anyone holding a code can read the plan it opens. Check the provider before you send, because a plan sent to the wrong provider is a personal data breach you will have to report.
  • Do not misuse the service, attempt to access other accounts or plans, or copy the library for use outside Handling Plan.

6. The free trial

  • No card. Every new account starts with a free trial of 14 days. We do not ask for a card, we do not hold one, and nothing is charged. There is no subscription during the trial and so there is nothing to cancel: if you do nothing, it simply ends.
  • What the trial includes. The whole library, plan codes, printing, and the read record. Plans you write during the trial are yours and stay in your account afterwards.
  • On an Organisation account, colleagues are added once a subscription starts. During the trial the account holder can use the product alone. Seats and invitations become available as soon as a plan is chosen.
  • When it ends. On day 15 the account stops saving new plans and issuing new codes. Nothing is deleted: your clients, your saved plans and every code you have already issued stay as they are, and codes keep working until they expire. Choosing a plan picks up where you left off.

7. Subscriptions and payment

  • Starting one. You choose a plan from your account when you want to carry on. That is the point at which a card is taken and the first payment is made.
  • Prices and VAT. Prices on the pricing page are per practitioner and include VAT. Nothing is added at checkout, so the price shown is the amount charged. Payments are taken by Stripe, which issues a receipt for every payment.
  • Renewal. Subscriptions renew automatically. There is no minimum term. Monthly plans run month to month, annual plans renew once a year, and you can cancel at any time from your account. Access continues to the end of the period you have paid for.
  • Price changes. We will give at least 30 days’ notice by email before any price change, and you may cancel before it takes effect.
  • Refunds. Where you cancel under the statutory right in section 8 we refund in full. Otherwise fees already paid are not refunded, except where the law requires it or where we have got something wrong, in which case contact us and we will put it right.
  • Organisations. Services of 21 practitioners or more may agree separate written terms and purchase-order billing, which take precedence over these terms where they differ.

8. Your statutory right to cancel

If you are a consumer, which includes a sole practitioner buying in their own name rather than for a business, you have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day a paid subscription is taken out. You do not have to give a reason. The free trial is not a contract for payment, so the period runs from the day you subscribe rather than from the day you sign up.

To cancel, tell us clearly before that period ends: email hello@handlingplan.com, use the contact page, or use the form below. Cancelling in your account has the same effect.

If you asked us to begin the service during the cancellation period and then cancel, you pay only for what you used up to the point you told us.

Model cancellation form

To Thrive Better Living Limited, Aacsl Accountants House, Unit 9, Astra Centre, Edinburgh Way, Harlow, CM20 2BN, hello@handlingplan.com:

I hereby give notice that I cancel my contract for the supply of the following service: Handling Plan subscription.
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Signature (only if this form is notified on paper):
Date:

9. Plans, codes and retention

A plan code stays valid for 12 months after the plan was last saved, and the plan and its read records are then deleted. You can extend, resend or withdraw a code at any time, and re-saving a plan renews its code. Handling Plan is not a clinical record system: keep your own record of the plan in your organisation’s record system, and keep it for as long as your own retention schedule requires.

10. If you cancel or we close your account

Closing a subscription does not delete anything. Your saved plans and client references remain in your account and you can still sign in, print and export them, but you cannot save new plans or issue new codes until you subscribe again. Codes already issued keep working until they expire.

11. Our content

The library, its wording, illustrations and videos, and the software belong to us or our licensors. While your account is active you may use them to write, print and share plans for the people in your care.

12. Availability and changes

We aim to keep the service available and to give notice of planned maintenance, but we do not guarantee uninterrupted access. We may improve or change features and the library; we will tell you in advance of any change that materially reduces what you have paid for.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer. Subject to that, we are not liable for loss arising from a plan’s use where it was issued without an individual assessment or was not reviewed by the issuing practitioner, and our total liability in any 12 months is limited to the fees you paid us in that period.

14. Complaints

If something has gone wrong, email hello@handlingplan.com with “Complaint” in the subject. We acknowledge within 2 working days and give a written answer within 20 working days, telling you what we found and what we have changed.

15. Ending your account

You can close your account at any time. We may suspend or close an account that breaks these terms, telling you why where we can.

16. Changes to these terms, and the law that applies

We will give at least 30 days’ notice by email of material changes to these terms. They are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

17. Contact

Thrive Better Living Limited, Aacsl Accountants House, Unit 9, Astra Centre, Edinburgh Way, Harlow, CM20 2BN. Company number 15248600. Email hello@handlingplan.com, or use the contact page.